I hereby demand a refund of my premium MLB-TV subscription fee pursuant to California Civil Code section 1723, which states that refund policies must be displayed as follows:
“ The policy must be displayed either at each entrance to the store, at each cash register and sales counter, on tags attached to each item, or on the company's order forms, if any. A return policy printed only on a receipt, for example, is not sufficient.
If a store violates this law (California Civil Code section 1723), the purchaser can return an item for a full refund within 30 days of purchase.”
MLB-TV clearly violates this California law, as this 5 day refund policy you have claimed is not clearly displayed on the front of your website. And therefore, your stated reasons for refusing my refund are totally illegal in this state.
In addition, you falsely claim in bold print that:
MLB-TV works with Apple TV’s—not true
MLB-TV works with IPHONEs---not true, unless you buy the application in addition to what is claimed on your web page
Watch Every Game live with your broadcasters-Not true, every game is blacked out
I requested this refund on April 13th, 2011, and this was refused. I subscribed on March 31, and have not used the service since that day, since it provides no benefit to me in any of the ways described on your web page.
I am and will take any and all legal steps to get this money back. In addition, I am notifying the local media consumer advocates to make this travesty well known.
If you wish to avoid this heap of trouble and media embarrassment that I am very capable of causing, refund my fee now.
Sincerely,
George M. Martin
c/c:
Attorney General’s Office
California Department of Justice
Attn: Public Inquiry Unit
P.O. Box 944255
Sacramento, CA 94244-2550
Then, the next day, this is the response I got:
Dear Valued Subscriber:
Your request for a refund in connection with your 2011 MLB.TV Premium Yearly Subscription subscription has been approved and a credit in the amount of 119.99 will appear on the statement of the credit card to which you were being billed.
Please allow your credit card company 5 to 7 business days to process the refund. If your credit does not appear after 7 business days or should you have question about your account please contact Customer Support toll-free at 1-866-800-1275.
We thank you for your patronage.
Sincerely,
MLB.com
Your request for a refund in connection with your 2011 MLB.TV Premium Yearly Subscription subscription has been approved and a credit in the amount of 119.99 will appear on the statement of the credit card to which you were being billed.
Please allow your credit card company 5 to 7 business days to process the refund. If your credit does not appear after 7 business days or should you have question about your account please contact Customer Support toll-free at 1-866-800-1275.
We thank you for your patronage.
Sincerely,
MLB.com
Yeah! Victory for the people! P.s. MLB is a NY corporation, they don't know what they are messing with in California!
